Question 1

What are the shipping and delivery timings ?

Accepted Answer

Once you place your order, you will receive a confirmation email. Orders are processed within 2–3 business days (3–4 days during sale periods), and delivery typically takes 3–7 working days after dispatch.

Please note, there are no dispatches on Sundays or public holidays. Double-check your shipping details at checkout, as MAPLE is not responsible for delays caused by incorrect or incomplete addresses.

For more details, click here [the shipping policy link].

Question 2

Is our Jewellery waterproof/sweatproof?

Accepted Answer

At Maple, we prioritise both quality and durability in our jewellery. Our collection    features two premium materials:

1. 18k Gold-Plated 304 Stainless Steel
2. Some pieces made from 925 Sterling Silver

Our jewellery is designed to be waterproof and sweatproof, provided it is properly cared for. To maintain the integrity of your pieces, we recommend keeping them away from rough surfaces that may cause scratching or damage. Additionally, please avoid direct contact with perfumes, lotions, and other chemicals, as they can affect the finish and quality over time.

By following these simple care guidelines, your jewellery will remain beautiful and last for years to come.

Question 3

How can I track my order?

Accepted Answer

Once your order has been shipped, you will receive an email with tracking information to monitor the progress of your shipment. In the event that your order is marked as "delivered" but you have not received it, please contact us within 48 hours at info.mymaple@gmail.com , so we can initiate an investigation with our courier service. Unfortunately, we are unable to assist with any complaints made after 48 hours of delivery status being updated. We kindly encourage you to keep track of your order during the shipment process to ensure a smooth delivery.

Question 4

Do we offer Exchange and Returns ?

Accepted Answer

At Maple, we maintain a strict no-exchange or return policy. However, in the unlikely event that you receive a damaged or missing product, kindly notify us within 48 hours of receiving your order. To help us assess the situation accurately, please provide an unedited, full unboxing video. If the item is confirmed to be defective, we will promptly send a replacement at no additional cost.

We deeply value our customers and are committed to resolving any concerns promptly. Your satisfaction is of utmost importance to us. For more information, please click here [the exchange/return policy link].

Question 5

What to Do If I Receive a Damaged or Missing Product?

Accepted Answer

In the rare event that you receive a damaged or missing item, please notify us within 48 hours of receiving your order. To help us resolve the issue efficiently, we kindly request that you record a full, unedited unboxing video without any cuts. This will allow us to accurately assess the situation, particularly in cases of missing items.

Please contact us at info.mymaple@gmail.com, providing your order number and name, along with the video, so we can assist you promptly.

Question 6

How Do I Receive My Order If Delivery Fails?

Accepted Answer

In the event that the delivery fails due to non-acceptance by the recipient and the package is returned by the delivery partner, we regret to inform you that we are unable to offer a refund. However, should you wish for the order to be reshipped, we would be happy to assist you with the process. Please note that a reshipping fee of ₹100 will be applicable to cover the additional shipping costs.
 
To avoid any delays or extra costs, please ensure that someone is available to receive the delivery. For reshipping requests, kindly reach out to us at info.mymaple@gmail.com, providing your order number and name.

MAPLE

FAQs

What are the shipping and delivery timings ?

Is our Jewellery waterproof/sweatproof?

How can I track my order?

Do we offer Exchange and Returns ?

What to Do If I Receive a Damaged or Missing Product?

How Do I Receive My Order If Delivery Fails?

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