At Maple, we’re committed to timely deliveries, secure packaging, and keeping you updated every step of the way.

        

Shipping Charges

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• Orders below ₹2499: Flat ₹79 shipping fee

• Orders ₹2500 and above: Free shipping
  Note: Rates may vary during offers and promotions.

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Delivery Delays

 

While we strive to ensure timely delivery, sometimes unforeseen events can cause delays. Please note that these may include:

• Bad Weather Conditions: Severe weather events like storms, snow, or heavy rain can significantly affect logistics and transport routes, leading to delays in delivery.

• Political Disruptions: In rare cases, political unrest, strikes, or public demonstrations may disrupt transportation and delay deliveries

 

 Handling & Delivery Time

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• Orders are dispatched within 2–3 business days (3–4 days during sale periods).

• Delivery typically takes 3–7 working days after dispatch.

• No dispatches on Sunday and public holidays.

• Please double-check your shipping details at checkout; MAPLE will not be held responsible for delays caused by incomplete or incorrect addresses.

 

Order Delivery Issues & Reshipping Process

 

• In the event that the delivery fails due to non-acceptance by the recipient and the package is returned by the delivery partner, we regret to inform you that we are unable to offer a refund. However, should you wish for the order to be reshipped, we would be happy to assist you with the process. Please note that a reshipping fee of ₹100 will be applicable to cover the additional shipping costs.

To avoid any delays or extra costs, please ensure that someone is available to receive the delivery. For reshipping requests, kindly reach out to us at info.mymaple@gmail.com, providing your order number and name.

 

• In the event that your order is marked as "delivered" but you have not received it, please contact us within 48 hours at info.mymaple@gmail.com so we can initiate an investigation with our courier service. Unfortunately, we are unable to assist with any complaints made after 48 hours of delivery status being updated. We kindly encourage you to keep track of your order during the shipment process to ensure a smooth delivery.