Privacy Policy
This Privacy Policy describes how MAPLE (“we,” “us,” “our”) collects, uses, shares, and protects your personal information when you browse our jewellery collections, make a purchase, or otherwise engage with our website at www.mymaple.co. It also explains your rights and choices regarding your personal data.
By interacting with our Site or services, you accept the practices described in this Policy. If you disagree with any part of it, we respectfully request that you refrain from using our services.
Keeping You Informed
As our business evolves, so too may this Privacy Policy. Updates may occur to reflect changes in our practices, or to comply with new legal or regulatory requirements. We encourage you to review our privacy policy periodically to stay informed.
The Information We Collect
At MAPLE, we collect a range of information to offer you a seamless and elevated experience. The information we gather depends on your interactions with us and may be collected directly from you, automatically through your device, or from trusted third-party partners.
Details You Share With Us
When you interact directly with MAPLE, we may collect:
• Contact Information such as your name, email address, phone number, and mailing address.
• Purchase Details including your billing and shipping addresses, payment confirmations, and order history.
• Account Credentials like your username and password if you choose to create an account.
• Customer Communications such as any messages, inquiries, or feedback you share with our support team.
• Shopping Preferences including items viewed, added to your wishlist, or purchased, helping us curate a personalized experience for you.
Certain features of our Site may require this information for you to fully access our services. Choosing not to provide it could limit your experience.
Information We Gather Automatically
When you browse our Site, we automatically collect Usage Data through cookies and similar technologies. This may include:
• Device information, browser type, IP address, and details about your network connection.
• Interaction data, such as pages visited, products viewed, and time spent on our Site.
Cookies help us enhance your experience by remembering your preferences and allowing us to improve our offerings based on your browsing patterns.
Information From Third Parties
We may also receive information about you from trusted partners, including:
• Wix, our website hosting platform, supporting our online services.
• Payment Processors, who handle your transactions securely.
• Marketing and Analytics Providers, who help us understand user behavior and offer relevant promotions.Information shared with us by third parties is handled in accordance with this Privacy Policy.
How We Use Your Information
Your information is integral to delivering the MAPLE experience. We use it to:
Fulfill Orders: Process payments, arrange deliveries, manage returns, and maintain your account.
• Communicate with You: Send transactional updates, respond to inquiries, and provide customer support.
• Personalize Your Experience: Recommend products and tailor our marketing communications to your preferences.
• Maintain Security: Detect and prevent fraud, unauthorized transactions, or other unlawful activities.
• Comply with Legal Obligations: Fulfill any legal or regulatory requirements applicable to our business.
Our Use of Cookies
Cookies allow MAPLE to function smoothly and serve you better. They remember your preferences, help analyze Site usage, and allow for tailored advertising experiences.Most browsers accept cookies automatically, but you can manage your settings to reject them if you prefer.
Please note that disabling cookies may impact certain Site functionalities.For more about Wix’s cookie practices, please refer to their [Cookie Policy].
Sharing Your Information
We only share your personal information when necessary and always in a respectful, confidential manner. This may include:
• Service Providers assisting with payment processing, order fulfillment, customer service, data analytics, or hosting services.
• Marketing Partners helping us deliver more relevant promotions.
• Within Our Organization to operate our business smoothly and efficiently.
• Legal or Regulatory Authorities if required by law or to protect the rights and safety of our company and users.
Third-Party Links and Offers
Our website ("the Site") may contain links to third-party websites, services, or offers that are not operated or controlled by MAPLE. We encourage you to carefully review the terms of use and privacy policies of any third-party websites you choose to visit, as their practices are not governed by this Policy.MAPLE is not responsible for the content, terms, privacy practices, or policies of any third-party websites or services. Your interactions with any third parties accessed through our Site are entirely at your own risk. We do not assume any responsibility or liability, directly or indirectly, for any loss, damage, or harm that may result from your dealings with such third parties, including but not limited to goods, services, resources, or content made available through their websites.Your use of third-party services is solely between you and the third party, and we strongly advise exercising caution and making informed decisions when engaging with external platforms.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law. When no longer needed, we securely dispose of or anonymize your information.
Your Rights
Depending on your location, you may have certain rights regarding your personal data, including the right to:
• Access the information we hold about you.
• Correct inaccuracies.
• Request deletion.
• Restrict processing or object to certain uses.
• Withdraw consent where applicable.
• Request a copy of your data (data portability).
To exercise your rights, please contact us using the information provided below. We may need to verify your identity before proceeding with your request.
Contact Us
For any questions, requests, or concerns regarding this Privacy Policy or your personal information, please reach out to us at info.mymaple@gmail.com