Returns & Exchange

At Maple, we uphold a strict no exchange or return policy. However, in the rare event that you receive a damaged or missing product, please notify us within 48 hours of receiving your order. To assist us in resolving the issue, we request that you record a full, unedited unboxing video without any cuts. This will help us accurately assess the situation, especially in cases of missing items.

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Contact us at info.mymaple@gmail.com, providing your order number and name, along with the video, so we can assist you promptly

   

In case of damaged item, once we receive it our team will inspect it. If the product is confirmed to be defective as described by you, we will send you a replacement at no additional charge. If the exact product is unavailable, we will issue a full refund.

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We highly value our customers and are committed to resolving any issues promptly. Your satisfaction is our top priority, and we will do our best to ensure a seamless experience with Maple.