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Terms & Conditions

Welcome to MAPLE! By accessing and using our website and services, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

 

 

1. Agreement

 

These Terms & Conditions constitute the entire agreement between you and MAPLE regarding your use of our website and the purchase of products. By accessing or using our services, you accept these terms, which supersede any prior agreements or understandings.

 

2. Changes to Terms & Conditions

 

We reserve the right, at our sole discretion, to update or modify these Terms & Conditions at any time. We will post any changes on this page and encourage you to review these Terms periodically. Your continued use of the website after any such changes will constitute your acceptance of the updated terms.

 

3. Shipping & Delivery

 

At MAPLE, we are dedicated to providing you with an efficient, reliable, and seamless shopping experience. Once your order is placed, we ensure timely processing and dispatch to get your jewellery to you as quickly as possible.

       

Order Confirmation: After placing an order, you will receive a confirmation email detailing your order number and other                     relevant information.

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Order Processing & Dispatch: All orders are processed within 2–3 business days (3–4 business days during sale periods).              After dispatch, delivery typically takes 3–7 working days.

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Shipping Charges:

  •  Orders below ₹2499: Flat ₹79 shipping fee

  •  Orders ₹2500 and above: Free shipping

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Note: Shipping rates may vary during promotional offers or special events.

         

Delivery Delays: While we strive to ensure timely delivery, sometimes unforeseen events can cause delays. Please note                  that these may include:​

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  • Bad Weather Conditions: Severe weather events like storms, snow, or heavy rain can significantly affect                                              logistics and transport routes, leading to delays in delivery.​

  • Political Disruptions: In rare cases, political unrest, strikes, or public demonstrations may disrupt                                                         transportation and delay deliveries​

  • Flight Delays or Cancellations: Unexpected delays in flights due to weather, technical issues, or other                                                 airline disruptions can affect the timely delivery of goods. Flight rerouting, overbooked flights, or                                                           cancellations might also contribute to delivery delays.

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Incorrect Shipping Details: Please make sure that your shipping details are accurate and complete when placing your                   order. MAPLE is not responsible for delays resulting from incorrect or incomplete address information.

 

For more details about delivery and to track your order, please refer to our Shipping Policy.

 

 

4. Exchange & Return Policy

 

No Exchange/Return: MAPLE follows a strict no exchange or return policy. However, if you receive a damaged or defective product, we request that you notify us within 48 hours of receiving the order. Please provide a full, unedited unboxing video, as this will help us assess the situation accurately.

 

Damaged/Missing Items: If your item is confirmed to be damaged or missing, we will send you a replacement at no additional cost. If the product is no longer available, we will offer store credit for the full value of your purchase. The store credit will be valid for 6 months from the date of issue.

 

For further information, please review our Exchange & Return Policy.

 

 

5. Jewellery Care

 

While MAPLE jewellery is designed to be durable and long-lasting, proper care is essential to ensure its continued beauty.

 

Material Composition: Our jewellery is crafted using 18k gold-plated 304 stainless steel and 925 sterling silver, offering the perfect balance of elegance and durability.

 

Care Instructions: To preserve the shine and quality of your jewellery, please avoid contact with rough surfaces, perfumes, lotions, and chemicals. Store your jewellery in the protective pouch provided to prevent scratches and preserve its finish.

 

 

6. Refund & Cancellation

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Once an order is placed, MAPLE maintains a strict no-refund policy, and cancellations are not permitted. If you receive a damaged or faulty product, please refer to our Exchange & Return Policy for guidance.

 

7. Privacy Policy

 

We take your privacy seriously. Please review our Privacy Policy for detailed information on how we collect, use, and protect your personal data.

 

8. Third-Party Links

 

Our website may contain links to third-party websites and services that are not operated or controlled by MAPLE. We encourage you to review the terms and privacy policies of these third-party sites. MAPLE is not responsible for the content, privacy practices, or policies of these third-party websites.

 

9. Intellectual Property

 

All content on the MAPLE website, including logos, images, and product descriptions. These materials are the property of MAPLE and cannot be used without our prior written consent.

 

10. Governing Law

 

These Terms & Conditions will be governed by the laws of India. Any disputes arising from the use of this website or the purchase of products will be resolved in the courts of India.

 

12. Customer Responsibilities

 

You are responsible for providing accurate and complete information during your use of the website. This includes your shipping and billing details, as well as ensuring the security of your account information.

 

13. Contact Information

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For any questions or concerns, please contact us at:

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Email: info.mymaple@gmail.com

Website: www.mymaple.co

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